The following terms and conditions apply for dive course bookings:
You are entitled to a full refund less the price of training materials supplied if you cancel up to seven (7) days prior to the commencement of the course. Where there is less than seven days' notice before the course start date there will be no refund payable.
Bookings made within seven (7) days prior to the scheduled commencement date of a dive course are non-refundable.
If you have chosen the eLearning option for a course, you will lose the cost of the eLearning option (price varies depending on the course but is equal to the amount PADI charge for that eLearning option at the time of cancellation).
Once you start/commence the course and wish to cancel then no refund can be provided.
Once you begin a dive course and you complete the course on a different date (on a date other than the one stipulated in the course) a $100 fee ($125 for budget courses) will apply. Please note that PADI requires that all training for the Open Water Diver course must be completed within 12 months of commencement.
Note: Some courses require a mandatory Dive Medical to be completed if you answer "yes" for any of the questions in the Divers Medical Questionnaire. The Dive Medical should be completed no later than seven (7) days prior to the course commencement date. Failure to notify us seven (7) days prior to the dive course start date of a failed Dive Medical will result in the loss of all payments and there will be no refund provided.
No fee will apply if you notify us of a transfer/change up to seven (7) days prior to the course start date.
Within seven (7) days of a course start date, a $100 fee will apply if you decide to change or transfer to another start date. Within twenty-four (24) hours of a course start date, a $200 fee will apply
We want you to love the dive gear you buy from us. We guarantee that at any time during the first 30 days of purchase if your product fails to meet your expectations, we will exchange it.
We want to make it easy for you.
Sometimes people make the wrong choice. Let us help you fix that. Products that are returned in absolute new/unused condition within 30 days of purchase will be fully refunded.
Note that we want you to be a [Dive Store] customer for life and we will do everything in our power to assist you with any issues you might have with the product you've purchased from us.
You must be at least an Open Water Certified diver or above.
Proof of certification must be provided on arrival. If you require verification of certification, you will need to contact the store at least 24 hours before the start as we may not be able to get this information instantly.
Failure to arrive by the published start/departure times for the activity, no refunds or credits will be offered.
You must be medically fit to dive.
You will be required to sign our Liability Waiver for the activity on arrival.
If you have less than twenty dives, you must have dived in the last 12 months.
All our dives have a planned dives site which may require a level of experience. Please review the dive site planner and dive site information in regards to this.
If you fail to meet any of the above requirements, [Dive Store] reserves the right to refuse to provide diving and dive related activities where a customer is deemed by staff to be unfit to participate. Refunds will be made at [Dive Store] management discretion.
A $25 cancellation fee of the price of the trip fee is applicable if you cancel up to five (5) days prior to the commencement date any local dive travel or event.
Where there is less than five (5) days notice before the scheduled dive travel or event commencement date there will be no refund payable
Dive Site
[Dive Store] retains the right to change our planned dive site should prevailing sea conditions, or weather conditions make it unsafe for diving. In these circumstances, no refunds will be offered should the diver decide not to proceed with the dive.
A 20% non-refundable deposit must be paid at the time of booking.
No refunds will be given if you decide to cancel within sixty (60) days of the scheduled dive travel or event commencement date. We highly recommend you purchase travel insurance.
[Dive Store] has the Best Price Guarantee for all gear we sell, and we are committed to providing the best value for money in [Country]. The Best Price Guarantee does not apply to services such as Course, Trips, Hire & Servicing. The Best Price Guarantee must be read subject to these Terms.
Competitor's product must be in stock and in the required quantities in a retail outlet located in [Country].
The product must be identical (e.g. same brand, same model, same colour).
The product must be paid for by cash or credit card. ZipMoney is not accepted without an extra fee.
Adequate confirmation of competitor's current advertised price is required. We will not match the clearance product or products we do not stock.
The competitor’s price must be publicly advertised and verifiable at the time of the price matching, and cannot include any volume, personal or membership discounts. We cannot match multi-item promotional offers like “buy one get one free” or bulk buying discounts
We do not retroactively price match after the product has been ordered.
No promotional offers or loyalty discounts can be used with a product which is price matched. In other words, discount vouchers cannot be applied to price matched products to receive a further discount.
We will deliver anywhere in [Country].
Please allow 3 to 8 working days for delivery. To ensure your order is delivered safely to you, all parcels must be signed for and will not be left at the front door. If you are not present to receive the delivery the courier service will attempt to make the delivery the following day.
With the exception of training, products cannot be sold to any location outside of [Country]. Deliveries of training material can be arranged to any other country throughout the world but freight will be charged at the prevailing rate to that country and will be invoiced to you on the first day of the course. In the event that the training material is temporarily out of stock, we will contact you immediately.
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